The Adaptive Listening Framework
The SAID model: four listening styles (Support, Advance, Immerse, Discern) for intentional workplace communication.
The Adaptive Listening Framework
Adaptive Listening is a research-backed framework that identifies four distinct listening styles. Rather than prescribing one 'right' way to listen, it teaches professionals to intentionally adapt their listening approach based on what the speaker needs in the moment.
The SAID Model
The SAID model is the core of Adaptive Listening. Each letter represents a listening style that serves a different purpose in workplace conversations:
Support
Listening to connect emotionally and show empathy. The goal is to make the speaker feel heard and validated, not to solve or advise.
Advance
Listening to move things forward. The goal is to identify action items, make decisions, and drive toward outcomes.
Immerse
Listening to fully understand. The goal is to absorb information deeply, ask clarifying questions, and build comprehensive knowledge.
Discern
Listening to evaluate and assess. The goal is to analyze what is being said, identify gaps, and form an informed judgment.
Free online tool to discover your default listening style
Team Training
Duarte's Adaptive Listening training course teaches teams to identify their default listening style and practice flexing across all four styles. Available as part of Duarte's Connection & Leadership curriculum.
Learn about the course